Our promise to you

We pride ourselves on delivering excellent customer service and so when you choose us we make a promise to you.

Our customer service principles detail exactly what you can expect from CityWest Residential, when you choose us to sell, let or manage your property.

We will:

  • Deal with your enquires professionally and efficiently
  • Treatyour enquiries seriously, aiming for the right answer the first time
  • Be polite, courteous and clear about what is achievable
  • Treat all people fairly and recognise your point of view
  • Actively seek your views to help us improve our service
  • Promot equal opportunities in all areas of service delivery
  • Provide an accessible service for all customers

If you feel we haven't met these standards, please let us know so we can improve.


Senior Lettings Negotiator
Zilvinas Bareikis