We pride ourselves on delivering excellent customer service and so when you choose us we make a promise to you.
Our customer service principles detail exactly what you can expect from CityWest Residential, when you choose us to sell, let or manage your property.
- Deal with your enquires professionally and efficiently
- Treatyour enquiries seriously, aiming for the right answer the first time
- Be polite, courteous and clear about what is achievable
- Treat all people fairly and recognise your point of view
- Actively seek your views to help us improve our service
- Promot equal opportunities in all areas of service delivery
- Provide an accessible service for all customers
If you feel we haven't met these standards, please let us know so we can improve.