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Buildings Insurance

The council is responsible for insuring the structure and buildings of all its properties and leaseholders pay towards this cost as part of their service charges.

Our buildings are insured under Policy No:10/006460/05500377 and placed with Zurich Insurance PLC. The premiums are up to date.

How do I make a claim?

To make a claim, please contact Zurich directly on 08700 108855. For non-urgent claims please call within normal office hours. A claims adviser will register your claim over the phone and advise the next steps. Alternatively, you can complete this insurance claim form and email Zurich on This email address is being protected from spambots. You need JavaScript enabled to view it. or write to:

Zurich Insurance PLC
Property Claims
PO Box 3301

Lessees should claim damage on the building insurance within 30 days. Should you require any further detail regarding this policy, please contact CityWest Homes.

For emergency assistance please call Zurich on 08000 159 329. This service is available 24 hours a day, every day of the year.

If an emergency arises that requires you to contact us, such as incidents concerning the communal areas of your building like damage to shared roof areas and hallways, please call your local estate office during working hours, for any other times please call the CityWest Homes out of hours emergency line on 0207 286 7412.

The Policy excess is £100 for each and every claim.


Please note that your insurance policy will not cover certain events such as if your flat has been unoccupied for more than 30 days. For full details on what the policy covers, excludes and other general information on such items as excess and payments limits please read the Building Insurance Statement of Policy Cover.

Please note that CityWest Homes does not insure your furniture, carpets, belongings or decorations against damage regardless of the cause. You need to take out your own home contents insurance.

Westminster City Council offers a home contents insurance policy specifically designed for our tenants and leaseholders. For further details click here.

How much is my Property Worth?