Major works to your home and the building that you live in is carried out by our Better Homes team.
You can find out more about the major works process here.
We have a comprehensive procedure for involving you in major work that affects your home.
Download Residents' guide to major works consultation here.
Paying for major works
You can choose to pay your estimated major works bill as one lump sum payment, or by instalments.
Paying by instalment
Bills between £200 - £2,000
If the bill is under £2,000.00 you can spread your payments over a year in equal monthly instalments. No interest or administration fees are payable.
Bills between £2,000 - £5,000
If you receive a bill for more than £2,000 you can spread payments over two years in equal monthly instalments. No interest or administration fees are payable.
Bills £5,000 and more
If your bill is £5,000 or more, you may be able to spread payments over five years. To be eligible, your property must be your main home and you will not own any other property.
No interest is charged in years one and two.
In years three, four and five, interest is charged at 1% above the Bank of England's base rate. An administration fee of £120 is payable at the beginning of the instalment. Please note that this administration fee may be reviewed and subject to change.
You can pay your major works bill online.
For more information on paying for your major works bill, please contact lessee services.