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CityWest Complete

We are proud to introduce to you CityWest Complete; a new innovative service from CityWest Residential that offers you complete peace of mind for all your property management needs - including rent guarantee.

CityWest Complete can manage your rents, service charges, pre-tenancy works, block works, repairs, refurbishments, ground rents, tenant communication and leaseholder obligations with no hidden costs or charges

Register with us

If you sign up today for CityWest Complete we will offer you a FREE Wi-Fi enabled tablet to view your account online*

Subscribers need to access the internet through their own internet connection.

Huawei MediaPad T1 10, 1.2 Ghz quad-core, LTE 4G Cat4

What makes our CityWest Complete management unique?

If your property is located in one of the buildings that CityWest Homes manages, we can oversee the relationship with all the stakeholders involved as well as the tenant, including the estate management team, the freeholder and even the insurers of the freeholder - like no other agent in Westminster, London.



Rent guarantee

Your investment will benefit from our rent guarantee. Should the tenant fail to pay their rent you will be covered for rent arrears owed during the tenancy agreement. You will also be covered for legal expenses and advisers’ costs should an eviction for violating the tenancy agreement arise.

Tenant communication

We manage the relationship with your tenant 24/7. You can view all of our telephone notes and correspondence online at your own leisure.

Service includes
  • Microsoft enabled tablet - FREE
  • Online account to view service charge, ground rent, and rental statements
  • Online account to view all correspondence and documents
  • Rent and legal guarantee
  • Safety regulation support
  • Transfer of utilities
  • Deposit protection and legal advice
  • Dedicated property manager
  • Quotes for repairs from a panel of insured tradesman at their true cost
  • Property inspections
  • 24/7 emergency repair service
  • Boiler servicing
  • Legionella checks
  • Top of the market photography and marketing details
  • Multichannel marketing including Rightmove, Zoopla, Primelocation, Homes & Property
  • Accompanied viewings until late
  • Tenant credit referencing from FCA regulated company 
  • Marketing across nationwide network of agents
  • Feature in property magazines

Across the City of Westminster we have staff based in 13 local offices that actively monitor the buildings for any issues or repairs (internal and external) offering peace of mind to both landlords and tenants. This service is truly 360 degree property management.

See us work for you from day 1!

Rents statements

Online through your tablet or other internet enabled device showing payment dates and amounts. This can be downloaded for any period or tax return.

Service Charges

Online through your online tablet we will send you service charges to authorise payment from your rents. Or to ease cash-flow we can save a small amount of the monthly rent to pay the service charges when they are due, upon your approval. These documents are within your online account to view at any time or use for your tax return.

Ground rent

Online through your online tablet we will send you notice of this small sum to approve from your rent. We will save the document on your account to view at any time.

Pre tenancy works

Pre-tenancy works, quotes and invoices are available to view in your online account - you can approve at any time.
Block works, repairs, refurbishments, ground rents, tenant communication and lessee obligations with no hidden costs or charges – all 100% transparent online in real-time


We are able to obtain quotes for refurbishments from a range of contractors as per our refurbishment service.

Ground rents

We will receive ground rent notices; seek your approval and pay the sums from the rent.

Lessee obligations

We will register your sublet tenancy for you (where required) and provide copies of gas certifi cates (where required) and any other certifi cates that could be reasonably required by your freeholder.

Register with us

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