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Privacy Policy

CityWest Homes Ltd trading as CityWest Residential will use its best endeavours to safeguard the privacy of its website visitors

Data processing

This policy explains the website data processing practices of CityWest Homes.

Personal information

In some areas, we may ask you to register your name, address, postcode, telephone number and email address. These may be used to make you aware of additional products and services that you may find of interest.

We will also collect information from you if you complete any other forms on our site or if you contact us with comments or specific requests.

If you wish to register to use our email update and shortlist facilities, then your name and contact details must be provided. In doing so, you permit us to follow up your registration by telephone or email.

Third parties

If you choose to complete any of our online forms, CityWest Homes Ltd trading as CityWest Residential will use the personal information you provide to us for marketing purposes or between CityWest Homes Ltd and Westminster City Council services unless you tell us in writing that we may not do so.

We may pass your details on to third party service providers who are contracted to Westminster City Council or CityWest Homes Ltd in the course of dealing with your request. These third parties are obliged to keep your details securely, will use them only to fulfil the request and will dispose of the details when the request is complete.

Please note that in agreeing to share these details you have not forfeited your rights as prescribed under the Data Protection Act 1998 and CityWest Homes Ltd will continue to apply the same level of care to safeguard your privacy and use of your information across all our services. Your service entitlement from CityWest Homes Ltd will not be affected should you decide not to allow your data to be shared in this way or you change your mind at any time in the future.

Email messages

You may receive occasional email messages from CityWest Homes Ltd on matters that we consider may be of interest to you, if you have provided your email address to us for this purpose.

Information to improve our site

We collect web statistics automatically about your visit to our site and may include the logging of your IP address. This information is used to help us follow browsing preferences on our site so that we can regularly improve our web site. Information contained in log files is intended for internal use only


Any feedback submitted becomes the property of CityWest Residential. We may use this feedback, such as success stories, for marketing purposes, or to contact you for further feedback on the site.

We will seek your written or email approval should we want to use your personal success story for marketing purposes.

Subject access requests

Under the Data Protection Act 1998, you can make a formal request for the following information

=>Clarification that your personal data are being processed by CityWest Homes Ltd
=>A description and copies of such personal data
=>The reasons why such data are being processed
=>Details of to whom they are or may be disclosed

You have a right to access the information that is held about you furthermore you may opt out or instruct us not to send you details of services we offer, by writing to Richard Beltrán, Head of Lettings, CityWest Residential, 21 Grosvenor Place, London SW1X 7EA